Patients and Visitors

Visitor Policies as of July 1, 2024

Our visitor policies are as follows:

• Adults and children in good health are welcome to visit anytime.  All children under age 14 must be properly supervised by a parent or adult guardian.  During flu season visitor age limits may be implemented.
• The number of visitors allowed in a patient's room may be limited based on a patient's condition or location.
• All visitors must check in at the hospital information desk and receive a visitor’s pass.
• Visitors must check in at the Nursing Station prior to entering a patient’s room.
• Our Emergency Department allows one visitor per patient.

• For safety of our patients, staff and visitors, all visitors will be required to pass through a metal detector when entering the Emergency Department. The following items are not allowed in the hospital. If you have these items please leave them in your car: 

  • Firearms

  • Knives

  • Police batons or nightsticks

  • All marital arts weapons

  • Electronic defense weapons

  • Non-lethal weapons, including pepper spray, CS gas, and Tasers

  • Illicit drugs

• Those visiting patients who have COVID-19 must follow certain infection prevention procedures, including wearing Personal Protective Equipment (PPE).  Full instructions will be given at the nurses station on the patient’s unit.
• Any visitor who exhibits signs and symptoms of illness (runny nose, cough, fever etc.) should not visit.
• All visitors must comply with the Henry Mayo visitor policy.

Please note that all the policies are in place to keep our patients, staff members and visitors safe. If you have questions, please call 661.200.1128 or e-mail info@henrymayo.com.

For the convenience of our patients and visitors, Henry Mayo offers free parking.

Patients 

Patients The care and comfort of our patients is our first concern at Henry Mayo Newhall Hospital. We understand that entering a hospital can be a stressful experience, and we have taken every step possible to make your stay easier and as pleasant as possible by offering information about our admission procedures, patient rights and responsibilities, patient privacy, business services, and the discharge process. When you arrive at our door, you can be assured that we will focus not only on the quality of care you receive but also on making sure that our service and attention to detail surpasses your expectations. We hope you find this information helpful and we thank you for choosing Henry Mayo Newhall Hospital for your health care. Please use this section to familiarize yourself with our hospital and related services for patients. Links can be found to the left if you are on a desktop, or below if you are on a mobile device.

Visitor Information

Gift Shop

Located in the hospital’s main lobby, the gift shop offers an assortment of flowers, cards, unique gifts, personal care items, candy, and other items. The gift shop is staffed by Volunteers and a portion of the revenues are returned to the hospital to support patient services.

For more information, call 661.200.1505.

Wireless Internet Access

We offer patients and guests wireless internet access. Please ask the nurse for more information.

Dining Options

Visitors are welcome to dine in the cafeteria, located in the main hospital building on the first floor. A variety of both hot and cold menu items are available for breakfast, lunch and dinner. Afternoon and evening entrees include homemade soups, fresh salad bar, grill menu, and grab-and-go items. A selection of beverages and hot drinks are also available.

Monday - Friday

Breakfast hours are 6:30 am – 10:30 am; lunch hours are 11:00 am – 2:00 pm; dinner hours are 4:00 pm – 8:30 pm.

Saturday, Sunday & Holidays

Breakfast hours are 6:30 am – 10:30 am; lunch hours are 11:00 am – 2:00 pm; dinner hours are 4:00 pm – 7:30 pm.

Vending machines are available for your convenience 24 hours a day in the cafeteria.

Spiritual Support

The Pastoral Care department seeks to provide compassionate, emotional and spiritual care to patients and their families and visitors. The Chaplain makes daily rounds and is available 24-hours per day. With your permission, the Chaplain can call your family Pastor, Priest, Rabbi or other religious leader. When spiritual support is desired, please call the Pastoral Care department at 661.253.8443.

Smoking

For the health of our patients, staff, and visitors, Henry Mayo is a smoke-free environment and smoking is not permitted anywhere on our campus.