Patient Rights and The Patient Experience

You have a right to expect and receive respectful, considerate, quality care while at Henry Mayo Hospital. If you have concerns about the care you or your family member received, we encourage you to speak with your physician or with the nursing supervisor.

If you feel that your issue was not resolved to your satisfaction, please call our Patient Relations department at 661.200.1030.

Patient Rights

If concerns cannot be resolved through contact with the hospital, the public is encouraged to contact:

DNV - Healthcare Inc.

Website: https://www.dnvhealthcareportal.com/patient-complaint-report

Email:     hospitalcomplaint@dnv.com

Phone:    866.496.9647

If you want to file a grievance with the hospital, you may do so by writing or by calling Patient Relations. The grievance committee will review each grievance and provide you with a written response within 30 days. The written response will contain the name of a person to contact at the hospital, the steps taken to investigate the grievance, the result of the grievance process, and the date of completion of the grievance process. Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control peer Review Organization (PRO).

You may file a complaint concerning compliance with privacy policies and/or stage and federal privacy requirements. Information on filing complaints through the Privacy Officer is available here.